Process and service design
Basic study program. State code: 6531PX005
Process and service design includes understanding the service context, analyzing user needs, monitoring global and local social and technological trends, and individual or team creative design processes. In practice, design tools create new, unique services or improve the quality of existing services. The ultimate process and service design product is a smooth and high-quality user experience at every stage of the service.
With service design, we are confronted with communication, culture, creative industries, health, finance, insurance, tourism, education and others. The process of designing process and service design also helps service providers to understand and purposefully develop the services provided, to understand the various consumer scenarios, and to create added value for the product.
This design direction is interdisciplinary. Visualization, communication, analysis, entrepreneurial skills, initiative, knowledge of various business environments are important for the service designer. It combines the knowledge of social sciences and humanities, methods of art and design, principles of innovation.